Shipping policy

Last updated: 4 September 2026

At LS Lauri Simpson, we aim to make the delivery of your order as smooth and reliable as possible.

Orders placed through laurisimpson.com are fulfilled and dispatched from the United Arab Emirates, unless otherwise expressly stated.

Please review this Shipping & Delivery Policy before placing your order.

1. SHIPPING DESTINATIONS

We currently ship to:

  • United Arab Emirates
  • United States
  • Puerto Rico
  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Switzerland

Available shipping destinations may change from time to time.

The destinations and delivery options available for your particular order will be shown through our website or at checkout.

If a destination is not available at checkout, we are currently unable to accept an order for delivery to that destination.

2. ORDER PROCESSING

Orders are typically prepared for dispatch within 1-3 business days after successful payment confirmation.

Processing times do not include weekends, UAE public holidays, launch periods, promotional periods, or other unusually high-volume periods.

Processing time is separate from carrier transit and delivery time.

Occasionally, an order may require additional processing time because of payment verification, stock confirmation, address verification, shipping restrictions, or other operational requirements.

3. SHIPPING COSTS AND FREE-SHIPPING THRESHOLDS

Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on factors such as destination, parcel size, weight, and available carrier services.

For launch, free standard shipping should apply only when the order reaches the applicable market threshold:

USD: $250
EUR: €220
GBP: £185
AED: Dhs. 920
CHF: SFr. 205

Below the applicable threshold, shipping is charged at checkout.

These thresholds are market-facing rounded amounts and may be adjusted in the future. Any free-shipping offer, promotional shipping rate, or other shipping promotion applies only where expressly displayed and applicable at the tim the order is placed.

4. DELIVERY ESTIMATES

Any delivery timeframe displayed on our website, at checkout, in an order confirmation, or by a carrier is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Delivery times may be affected by circumstances including:

  • destination and local delivery conditions;
  • customs clearance or inspection;
  • carrier delays or disruptions;
  • public holidays;
  • weather conditions;
  • remote-area routing;
  • regulatory or governmental action; and
  • other circumstances outside our reasonable control.

LS Lauri Simpson cannot guarantee carrier transit or customs-clearance times.

5. TRACKING

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Tracking information and status updates are supplied by independent carriers and may occasionally take time to appear or refresh.

Customers are encouraged to monitor tracking after dispatch and respond promptly to any delivery instructions or requests from the carrier.

6. CUSTOMS, DUTIES, TAXES AND IMPORT CHARGES

For supported international destinations where our checkout and DHL shipping configuration are set up for DDP (Delivered Duty Paid), applicable import duties and taxes are intended to be included or collected as part of the order so that the customer does not receive unexpected import charges upon delivery.

Shipping charges are separate from duties and taxes. An order may therefore include duties and taxes while still carrying a shipping charge if it is below the applicable free-shipping threshold.

The exact treatment shown at checkout depends on the destination and the active Shopify/DHL configuration. If a destination cannot be processed on a DDP basis, the checkout and/or shipping information should make the applicable treatment clear before the customer completes the purchase.

Customers remain responsible for providing any information reasonably required by the carrier or customs authorities to complete import clearance.

7. DELIVERY ADDRESS AND CUSTOMER INFORMATION

Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, and any other information reasonably required for delivery.

Please review your delivery information carefully before submitting your order.

If you discover an error after ordering, contact support@laurisimpson.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been submitted or dispatched.

Additional costs resulting from incorrect or incomplete information supplied by the customer may be the customer’s responsibility where permitted by law.

8. UNCLAIMED, REFUSED OR UNDELIVERABLE SHIPMENTS

Customers are responsible for monitoring delivery communications and making reasonable arrangements to receive or collect their shipment.

If an order is returned to us because it was:

  • refused by the recipient;
  • not collected;
  • repeatedly undeliverable;
  • sent to an incorrect or incomplete address supplied by the customer; or
  • abandoned,

we may deduct reasonable original shipping, return shipping, customs, clearance, handling, or related costs actually incurred from any refund otherwise due, where permitted by applicable law.

Original shipping charges may also be non-refundable in these circumstances.

This does not apply where the delivery failure resulted from our error or where applicable law requires otherwise.

9. DELIVERY STATUS AND MISSING PARCELS

If tracking indicates that an order has been delivered but you cannot locate it, please first:

  • check the delivery location and surrounding area;
  • check with members of your household, building reception, concierge, or other authorized recipient where applicable;
    and
  • contact the carrier using the tracking information provided.

If the parcel still cannot be located, please contact us promptly at support@laurisimpson.com with your order number and tracking information so that we can review the matter and, where appropriate, assist with a carrier enquiry.

A carrier’s delivery scan does not automatically determine the outcome of every claim, and each case may be reviewed based on the available information.

10. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Please inspect your order promptly after delivery.

If your parcel arrives visibly damaged or your order contains an incorrect, damaged, or missing item, please contact us preferably within 48 hours of delivery at support@laurisimpson.com.

Please provide:

  • your order number;
  • a brief description of the issue;
  • clear photographs of the item(s);
  • photographs of the external and internal packaging where relevant; and
  • a photograph of the shipping label where relevant.

Please retain the original packaging until the matter has been reviewed, as the carrier may require it when investigating a claim.

We may request additional information reasonably necessary to investigate the issue.

The 48-hour notification request does not limit rights that cannot lawfully be excluded or limited.

11. DELAYS OUTSIDE OUR REASONABLE CONTROL

LS Lauri Simpson is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier disruption, weather, strikes, transportation disruption, regulatory action, governmental restrictions, or other external events.

Where a material delay occurs, we will provide reasonable assistance where practicable, but we cannot guarantee the performance or timing of independent carriers, customs authorities, or other third parties.

12. SPLIT SHIPMENTS

Where operationally necessary, items from the same order may be dispatched separately.

Where this occurs, you may receive more than one parcel or tracking number.

Unless otherwise communicated, customers will not be charged additional shipping solely because we choose to split an order after it has been placed.

13. RETURNS AND EXCHANGES

Returns, exchanges, refunds, return-shipping responsibilities, and related conditions are governed by our Returns & Refund Policy.

Please contact us before returning merchandise. Unauthorized returns may be refused in accordance with that policy.

14. APPLICABLE RIGHTS

Nothing in this Shipping & Delivery Policy excludes or limits any rights or obligations that cannot lawfully be excluded or limited under applicable law.

15. CONTACT

For shipping and delivery enquiries, please contact:

LS Lauri Simpson
Operated by LSTARA - FZCO
Email: support@laurisimpson.com