Refund policy

Last updated: 4 September 2026

At LS Lauri Simpson, we want you to feel confident in your purchase. If something is not quite right, eligible returns and exchanges may be requested in accordance with the policy below.

All returns must be authorized by us before being sent.

1. RETURN WINDOW

Eligible return or exchange requests must be submitted within 14 days of delivery.

This policy applies to orders placed through laurisimpson.com, subject only to any rights or remedies that cannot lawfully be excluded or limited under applicable law.

2. RETURN CONDITIONS

To qualify for a return or exchange, merchandise must be:

unworn, unused, unwashed, and unaltered;
in its original condition;
free from perfume, deodorant, makeup, stains, hair, odours, or other signs of wear;
returned with all original tags attached;
returned with original packaging where reasonably possible; and
accompanied by valid proof of purchase.

Customers may try on apparel only to the extent reasonably necessary to assess fit.

We reserve the right to refuse a return or reduce or deny a refund where merchandise shows signs of wear, use, washing, alteration, damage, contamination, or handling beyond what is reasonably necessary to assess the product, subject to applicable law.

3. ITEMS NOT ELIGIBLE FOR RETURN

Unless otherwise required by applicable law, we do not accept returns or exchanges for:

items marked Final Sale;
gift cards;
merchandise without valid proof of purchase;
merchandise with original tags removed;
merchandise that has been worn, washed, altered, damaged, stained, soiled, or otherwise used;
products that cannot reasonably be resold for hygiene or health reasons after use or opening, where applicable; or
items specifically identified as non-returnable before purchase.

4. HOW TO REQUEST A RETURN

Before sending any item back, please contact: support@laurisimpson.com

Please include:

your full name;
order number;
item(s) you wish to return or exchange;
reason for the request; and
photographs where the product is damaged, defective, or incorrect.

If your request is eligible, we will provide return instructions.

Please do not send merchandise back without first receiving return instructions from us.

Unauthorized returns, returns sent to an incorrect address, or packages sent cash-on-delivery may be refused.

5. RETURN SHIPPING

For standard returns or exchanges, return shipping costs are the customer’s responsibility unless otherwise required by applicable law.

Customers are responsible for securely packaging the merchandise and are strongly encouraged to use a tracked and insured shipping service.

LS Lauri Simpson is not responsible for an authorized return that is lost or damaged while being shipped back to us where the return transportation was arranged by the customer.

Any costs associated with an unauthorized return, refused delivery, or incorrectly addressed return may be deducted from any refund where permitted by law.

6. EXCHANGES

If you would like another size or eligible item, please contact us within the return window.

Exchanges are subject to availability and are not guaranteed.

Depending on the destination, stock availability, shipping cost, and circumstances, we may process an exchange as:

a direct replacement;
store credit; or
a return followed by a new order.

Any additional shipping charges associated with a voluntary exchange may be the customer’s responsibility and will be communicated before proceeding.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact us preferably within 48 hours of delivery at support@laurisimpson.com and provide:

your order number;
clear photographs of the product and, where relevant, the packaging; and
a brief description of the issue.

We will review the matter and provide appropriate next steps.

Where we confirm that an item was delivered damaged, defective, or incorrect, we will provide an appropriate remedy in accordance with this policy and applicable law.

The 48-hour notification request does not limit rights that cannot lawfully be excluded or limited.

8. REFUNDS

Once an authorized return has been received, we will inspect the merchandise.

If the return is approved, the applicable refund will be issued to the original payment method.

Please allow approximately 3-5 business days after receipt of the return for inspection and processing. Once a refund has been issued by us, additional processing time may be required by your bank, card issuer, or payment provider.

We do not control the processing times of financial institutions.

Original shipping charges are non-refundable except where the return results from our confirmed error or where otherwise required by applicable law.

9. CURRENCY AND REFUNDS

Refunds are processed through the original payment method and transaction system.

Because payments are processed in AED, the amount ultimately appearing in a customer’s local currency may differ from the amount originally displayed or converted by their bank or payment provider due to exchange-rate movements,
conversion methods, or fees.

LS Lauri Simpson is not responsible for exchange-rate differences or independent fees imposed by banks, card issuers, or payment providers.

10. REFUSED OR UNCOLLECTED DELIVERIES

If an order is refused, unclaimed, or returned to us because of circumstances attributable to the recipient-including failure to collect the shipment or inaccurate delivery information-we may deduct reasonable shipping, return, customs, handling, or related costs actually incurred from any refund, where permitted by applicable law.

This does not apply where the return results from our error or where applicable law requires otherwise.

11. RIGHT TO REFUSE A RETURN

We reserve the right to refuse a return or exchange that does not comply with this policy, subject to any rights that cannot lawfully be excluded.

12. CONTACT

For return, exchange, or refund enquiries, please contact:

LS Lauri Simpson
Operated by LSTARA - FZCO
Email: support@laurisimpson.com